Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must sign into your account, click "Request Return"  and follow the prompts or you can contact us at questions@creationsbychrisandcarlos.com. 

 

Example:

You can always contact us for any return questions at questions@creationsbychrisandcarlos.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

questions@creationsbychrisandcarlos.com

 

Cancelations

Please reach out to us as quckly as you can. Most items are transmitted to the printer witin 45 min of your order. Our window of cancelation is within 24hrs. To ensure timely resolution, we recommend reaching out to us promptly. The majority of items are sent to the printer within 45 minutes of ordering. Kindly be aware that our cancellation timeframe spans 24 hours.

Send cancelation requests to questions@creationsbychrisandcarlos.com along with your Name, Email and Order #